About etech

About etech

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manage client grievances, present correct solutions and alternate options in the cut-off dates; adhere to up to ensure resolution 

Be open and responsive to reliable coaching, choose an Lively position in functionality setting up and purpose location.

Assists in supervision and coaching of recent or current agents over the revenue ground as needed, and in the event that there isn't any instruction classes, functions as an Assistant crew chief over a campaign assigned as essential. 

offer staffing needs, hiring programs and training designs into the management for multiple accounts, which happen to be elaborate in nature 

A professional demeanor with a chance to choose ownership of every chat and more info email and find a solution for every consumer

Leaders at Etech should really foundation all choices and behaviors around the character commitments regardless if it isn’t simple to do. 

coaching is much more than simply information transfer; it’s about equipping trainees to generally be self sufficient brokers who'll manual prospects to methods. 

Research and review current market traits to find out new small business prospects while in the BPO, contact center, and IT services sectors.

Supporting the customer care groups with regard for the management and operation of affiliate scheduling and actual-time monitoring of work queues making certain best services amount supply

solutions incoming telephone calls, establishes intent of callers, and forwards phone calls to proper personnel or Section.

will work closely with other Loss avoidance staff members to discover fraud trends. staff presents good quality customer care to internal and external shoppers that fulfills and exceeds expectations 

Now, as considered one of the most important process integrators from the nation, we delight ourselves on becoming as nimble as we were being to be a smaller sized enterprise. Our assure to our consumers is that we are going to often continue being straightforward to do business enterprise with.

You will deliver participating, responsive, well timed telephone and e-mail aid to client customers, product sales, and various interior workforce associates. You would be the level of Get in touch with for the Consumer and/or revenue workforce member as you keep them knowledgeable of the position of open difficulties even though actively Operating to troubleshoot and solve them.

Accountability: full the tasks assigned, complete the responsibilities essential through the posture and be existing for proper shifts as a way to satisfy or further the goals of the Firm.  

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